Hilary’s Home Solutions Provides A professional Cleaning service that Is Licensed And Insured.

From the moment you sign up for service Hilary’ Home Solutions, we make sure you receive the best in Home Care. We will above and beyond to deliver the best service possible to each one of our clients.

In order to enhance your experience with Hilary’s Home Solutions please read the following information and understand that you agree to the following terms!

Terms of Service

• Hilary’s Home Solutions does NOT guarantee the removal of stains such as, rust, mildew, hard water, and other stains caused by build-up or lack of maintenance.
• All areas are expected to be free of clutter and dishes be removed from the sink prior to our arrival for service.
• If you have any “special attention” request’s they must be stated and agreed upon prior to the beginning of your service.
• We are NOT responsible for damage due to faulty products, defect, and/or improper installation of any item including picture frames and wall decorations improperly attached to the wall as decor.
• We are NOT responsible for any harm caused to animals or people due to our cleaning supplies, we can use clients cleaning supplies if necessary. Additionally, we offer an all-natural alternative if requested for an additional fee.
• All dogs or other pets should be safely secured or confined during cleanings, We are NOT responsible for their care if you leave them out or (re)cleaning surfaces that they may bring dirt or debris too.
• All important items should be put away during cleanings to prevent any possible accidents. Items left out and deemed by the service provider as valuable, expensive, fragile, or easily breakable will be left untouched and unmoved. We will clean around them.
• All Clients have 24 hours to contact Hilary’s Home Solutions with any issues or complaints with their service, after 24 hours all clients accept that we are not held liable or accountable.
• We DO NOT offer refunds. However, we do guarantee our work. We will gladly return and fix any viable issues that may remain.
• We cannot guarantee cleanings to be finished by a certain time, Timing depends on the scope of the work that often isn’t determined until arrival, if any clients need the cleaners to be finished by a deadline it is the client’s responsibility to inform Hilary’s Home Solutions BEFORE the cleaning begins.
• Prices are subject to change upon arrival if surfaces are excessively dirty and cause cleaners to spend an excess amount of time on areas.
• Cleaners will not clean areas filled with clutter or areas covered in hazardous material which can include but not limited to human and animal waste.
• If you request the inside of your refrigerator to be cleaned, you are expected to clean it out of excess items before the cleaning starts. Our Service providers will not touch or clean in draws or on shelves with open food to include produce, meat, fruits or vegetables to cut down the risk of any contamination issues. We will not throw away any items in the garbage, we will simply replace the items back in roughly the same spot as it was removed from prior to cleaning.
•  If customer requests changes to service that differs from original quote, additional charges will apply. A client may subtract services at the time of service, however the total amount due will not change and the amount quoted will still be due. All changed need to be discussed 48 hours prior to your appointment time.
• All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.
• We do not move furniture or large décor to clean behind them. If you would like areas behind these items to be cleaned they must be moved prior to our arrival. We will not go back and (re)clean an area that we have completed.

Notice

• Payment is due at the time of the scheduled service. If you are not present during the service or plan on leaving before our departure, the payment must be made in full before our service begins.
• Our preferred method of payment is Cash or Zelle. However, we are equipped to accept card and other payment methods by request with an additional processing fee not to exceed 4% of your transaction total.
• We can only clean surfaces that can be safely reached with a 3-step ladder this includes windows, fans, window seals, cabinets, etc. If there is a special request for a higher surface please inform us so, if possible, we can plan accordingly.
• For safety and quality of service, no other services or work should be performed while we are on-site. (Ex: construction work, movers, etc.) The presence of other workers or excess of people in the service areas may contaminate already cleaned surfaces and we will no longer guarantee our work.
• Having other work done in a house while our teams are on-site might affect the cost and time needed to complete the cleaning to your satisfaction. We will clean around areas that are having work preformed but the full amount will be due upon completion of the service. Another deposit and cleaning fee will be required for our providers to come back and finish work that was inaccessible during your scheduled appointment.
• Our Service providers will take detailed (non-personal) photos of your home. These photos will be used for a variety of different purposes to include but not limited to: Training, Quality Control, proof of performance or services rendered, and promotion. Any photos of identifying material or personal effects such as family photos, name tags, awards etc. will be appropriately disguised unless explicit consent is given to share such information.

Rescheduling, Cancellation and Lockout Policy:

• We require 36-hour notice for appointment changes to include cancellations and/or rescheduling, clients will receive an appointment reminder via text 48 hours prior to scheduled arrival time giving 12 hours to make those changes as needed, If you give less than 36 hours’ notice will forfeit your deposit and a new deposit will be due in order to schedule another service.
• All deposits are non-refundable (exceptions for company-initiated cancellations). Deposits secure your appointment time and go towards your overall total.
• In the event of a lock out or our Service Provider is unable to safely and/or reasonably access the service address at the scheduled arrival time, we will reach out to attempt to resolve the issue. If access cannot be given within 30 minutes of arrival time, our provider is subject to leave. A new Deposit will be required to schedule another appointment.
• in the event that there is a no show appointment there will be an additional $45 fee assessed.
• In the event of Extreme Weather or Company Initiated schedule changes, we will attempt to reschedule your appointment within reason to both parties. Note that only in cases of company-initiated cancellations will a refund for a deposit be given
• If a client-initiated schedule change results in a period of more than 21 days since their previous service, the billing rate will be changed to the monthly service rate. (For weekly and bi-weekly clients only)